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Privacy Policy for J. Cole trading as
North & Story

Last updated: 03 July 2026

This Privacy Policy explains how J. Cole trading as North & Story (“North & Story”, “we”, “us” or “our”) collects, uses, discloses and protects your personal information when you use our website and services. We are based in Auckland, New Zealand and this policy is intended to comply with New Zealand privacy law, including the Privacy Act 2020.

1. Personal information we collect

We may collect the following types of personal information when you interact with us or use our services:

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  • Contact details – such as your name, email address, phone number and any information you provide in our contact forms.

  • Booking information – such as the services you book, dates and times, and any notes you provide.

  • Payment details – billing information needed to process payments. Card details are processed securely by our payment providers and are not stored in full by us.

  • Marketing and communications – such as your email address if you join our mailing list, and your preferences about receiving updates from us.

  • Website usage and analytics – such as pages visited, time on site, and interactions with our content, collected via cookies and similar technologies.

 

You can choose not to provide certain information, but this may mean we are unable to provide some services to you.

2. How we use your personal information

We use your personal information for purposes including:

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  • Providing our services – to manage enquiries, bookings and client relationships.

  • Processing payments – to take payment for services you purchase.

  • Communicating with you – to respond to your questions, send booking confirmations, updates or important notices.

  • Marketing – to send you news, offers or resources if you have joined our email list or otherwise agreed to receive marketing from us. You can opt out at any time by following the unsubscribe link or contacting us.

  • Improving our website and services – using analytics to understand how people use our site so we can improve content and user experience.

  • Legal and administrative purposes – to comply with our legal obligations, resolve disputes, and enforce our agreements.

3. Legal basis for processing (New Zealand)

We collect and use personal information in line with the principles of the New Zealand Privacy Act 2020. In general, we collect personal information directly from you where it is reasonably necessary for our business activities, and we use it only for the purposes for which it was collected or for related purposes you would reasonably expect.

4. How we collect personal information

We may collect personal information:

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  • When you fill out a contact form on our website.

  • When you make a booking or enquiry.

  • When you subscribe to our email list or download resources.

  • When you communicate with us by email, phone or social media.

  • Automatically, when you browse our website, through cookies and similar technologies used for analytics and performance.

5. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Help the site function properly.

  • Remember your preferences.

  • Understand how visitors use the site (for example, which pages are visited and for how long).

We may use third‑party analytics tools (such as those provided by our website platform or other providers) to collect this information in an aggregated and anonymised form.

You can usually choose to disable cookies in your browser settings, but this may affect how the website functions.

6. Disclosure of your personal information

We may share your personal information with:

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  • Service providers who help us operate our website, process payments, manage bookings, send emails or provide analytics.

  • Professional advisers such as accountants or legal advisers, where reasonably necessary.

  • Authorities or other parties where required by law, to respond to legal processes, or to protect our rights, property or safety, or that of others.

 

We do not sell your personal information.

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Some of our service providers may be located outside New Zealand. Where your information is transferred overseas, we take reasonable steps to ensure it is protected by appropriate safeguards.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.


However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data security

8. Data retention

We keep your personal information only for as long as it is needed for the purposes set out in this Privacy Policy, or as required by law.


When your personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Your rights

Subject to certain limitations under New Zealand law, you have the right to:

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  • access the personal information we hold about you

  • request correction of any personal information that is inaccurate, incomplete or out of date

  • withdraw your consent to certain types of processing (where consent is the legal basis)

  • complain if you believe your privacy rights have been breached.

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To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

10. Contact us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to make a request or complaint, please contact:

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J. Cole trading as North & Story
Email: kiaora@northandstory.com
 

We will do our best to respond to your query within a reasonable timeframe and in line with our obligations under New Zealand privacy law.

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